Order processing time takes 1-2 business days starting from the day my order was placed
(does not include weekend and excludes major holidays)
Orders placed on a weekend will be processed the following Monday. Orders for priority
shipping will be processed the same day if received by 10:00AM PST. (Sometimes Priority shipping might change depending the situation of distribution center.)
If you do not receive your shipment in an adequate amount of time, please track your
package via the tracking number provided.
Shipping charges and options
Shipping charges apply based on the weight of your purchase and the option you choose
so it varies.
The shipping options available for us.amorepacific.com are:
UPS Ground
UPS 2nd day air
UPS next day air
UPS 3day select
(* Shipping schedule might change due to ship to location s or during holiday season which then the customer will be notified)
Shipping rules and restrictions
Unfortunately, currently us.amorepacific.com can only accept orders from within the U.S. and
can only ship within the U.S. We apologize for any inconvenience
All merchandise purchased from us.amorepacific.com can only be returned to us.amorepacific.com within 30days of purchase.
The merchandise must be in the original packaging unopened and unused for returns and or exchanges.
If you wish to return or exchange an item, fill out the return and exchange goods form (alongside the invoice) in the package and place it inside the return package with the original merchandise.
Also, for your convenience, we have included a return label on the invoice.
Take the return label and attach it on the return package.
If the return label is unavailable return package to:
AMOREPACIFIC Online
Please Note : Return shipping fees are at the customer's expense and are not refundable.
Exchanges
us.amorepacific.com will only accept exchanges if the merchandise was damaged during the process of shipment. If in case of a damaged item, you will receive a new merchandise of the same SKU. Damaged goods must be reported to email customer service at: customerservice@apus.amorepacific.com
All returns are processed within 7-10 business days of receipt.
If you have any questions, please feel free to email customer service at: customerservice@apus.amorepacific.com
You can always check the status of your order by signing in to your account.
Order Cancellations
At us.amorepacific.com, orders may be occasionally cancelled by our system for different
reasons. Some reasons may include: item not available, payment information doesn't get
processed, shipping not available to address provided.
However, no order can be cancelled through a customer's request once it has been
placed. When my order is cancelled, you will receive an email explanation for the
cancellation. You will not be billed for any items that were cancelled
Order inquiries
If you have any questions, comments, or concerns regarding any other order inquiry,
please feel free to email customer service at: customerservice@apus.amorepacific.com
